| Issue ID | 1215049 |
| Internal NHTSA # | 10760310 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2009 |
| File date | 25/08/15 |
| Component | ELECTRICAL SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | I was driving my mercedes e350 on i-95 north bound somewhere near philadelphia. My family including my wife and my two sons were also on the car. Somehow, all of sudden, the vehicle was not under control, which is, the vehicle quickly slowed down and despite the fact that i kept pressing the gas pedal, the vehicle did not move (i believe that the engine was shut down for some reason). I had to use hazard signals to warn the vehicles of the drivers behind me. Meanwhile, my son advised me to press the sos button of my vehicle. Fortunately some drivers noticed that my vehicle was not moving and some of them help me switch the transmission to neutral and helped push my vehicle to the road side. We also got help from police officers to escort my family members to the nearby train station and my vehicle was towed to the service department of ray catena, edison, nj, where i purchased the vehicle. The service adviser asked me to pay $135 for them to examine what was wrong with the vehicle. My concern is that mercedes e350 is supposed to be a car with good and safe quality, so why did it happen to my vehicle. I always have my car maintained by mercedes service department on a scheduled basis. I (and my family members) could have gotten killed that day. I also worry that after the vehicle is repaired, the same or similar situation could happen again. So please advise what i should do with this event. Thank you. |
| Vehicle Mileage at Failure | 63000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | HOLMDEL, NJ |
| VIN pattern | WDBUF87XX9BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 65 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |